AI complaints handling for UK regulated businesses
Dispute Prevention that is
Fast. Fair. Reliable.
NoLitigation is building the AI-native infrastructure for business dispute resolution. We’re starting with NoLi Prevent, the AI complaints handling platform that helps compliance, legal and customer service teams resolve customer complaints within minutes, before they ever become a formal dispute. We recommend the outcome; your team reviews, edits and approves it.
Handling complaints by hand doesn’t scale.
Every unresolved complaint costs more than it should; in time, in consistency, and in risk.
Manual review
Every complaint means a caseworker gathering evidence, checking policy, and drafting a response by hand. It often takes days per case, longer at volume.
Inconsistent outcomes
Without a structured process, similar complaints get different resolutions depending on which caseworker handles them; a real fairness and consistency risk.
Team time lost
Skilled compliance and legal staff spend hours or days per case on repetitive evidence review, time that should go to judgement calls, not paperwork.
Risk of escalation
An unresolved complaint can turn into a formal, external dispute; more legal cost, more time, and a process the business no longer controls.
The result: complaint backlogs, inconsistent outcomes, and compliance teams stretched thin.
Fast. Fair. Reliable.
Introducing NoLi Prevent
AI complaints handling for your compliance, legal and customer service teams, with a full audit trail built for regulatory scrutiny.
AI‑powered
Submit the complaint and its evidence; NoLi Prevent returns a recommended outcome and a draft customer message in minutes, not days or weeks.
Your team in control
Your team reviews every recommendation and can edit the customer message before it’s sent. Nothing reaches your customer without their approval.
Audit‑ready
Every case, and every edit your team makes, is logged in a full audit trail, ready for regulatory scrutiny.
AI recommendation in minutes, not days or weeks
Every response reviewed and approved by your team
Every decision and edit evidenced, automatically
From complaint to resolution, in four steps.
Case submission
Compliance and CS teams submit case evidence: correspondence, records and account activity.
AI analysis
NoLi Prevent reviews the evidence against your terms and conditions and the applicable laws and licensing regulations, then generates a recommended outcome and a draft customer message.
Your team reviews
Your caseworkers review the recommendation, edit the customer message as they see fit, and approve it. Every edit is logged in the audit trail.
Resolution
Customer accepts and the case closes, with a fully documented record kept for your own files.
Built for compliance, legal, operations and customer service teams.
Time back for compliance
Manual complaint review eats hours per case. NoLi Prevent handles the evidence review and drafting, so your team spends its time on judgement calls, not paperwork.
Fewer escalations for legal
Every recommendation is checked against your terms, applicable law and licensing rules before a customer ever sees it, so legal reviews fewer escalations and spends more time on genuine legal risk.
Faster resolution for ops
Manual review often takes weeks. NoLi Prevent targets minutes and hours; a shorter complaint queue, and fewer complaints escalating publicly.
An audit trail built for scrutiny
Every case is fully documented: submission, AI analysis, your team’s review and edits, and the outcome.
Beyond the time saved and the risk reduced, fast internal resolution has a direct line to the bottom line.
Retained revenue: a fast, fair resolution keeps customers who might otherwise churn
Real cost savings: hours saved per case free your compliance, legal and ops teams to focus on scaling, not paperwork
Escalation avoided: resolving internally sidesteps the cost, time and regulatory scrutiny of an external dispute
Built for regulated industries.
Every recommendation is checked against the UK rules that apply to your sector, not just your terms and conditions.
Gambling
Withdrawal delays, bonus disputes, voided bets and account closures, checked against Gambling Commission licence conditions and codes of practice.
E-commerce and marketplaces
Refunds, returns, faulty goods and delivery disputes, checked against UK consumer law, including the Consumer Rights Act 2015.
Financial services and insurance
Charges, claims and service complaints, handled in line with the FCA’s complaint-handling rules and the eight-week route to the Financial Ombudsman Service.
Utilities
Billing, metering and supply complaints for energy and water, checked against Ofgem’s and Ofwat’s complaint-handling rules and the routes to the Energy Ombudsman and CCW.
Telecoms
Billing, contract and service complaints, checked against Ofcom’s complaints code and the eight-week route to ADR.
Travel
Delays, cancellations, refunds and package holiday complaints, checked against UK261 and the Package Travel Regulations.
Data Privacy and Security
Your data stays protected, and every case is handled in a way your compliance team can stand behind.
Built for UK GDPR
Every case, from intake to audit trail, is handled in line with UK GDPR.
UK/EU data residency
Your data is stored and processed in the UK and EU, not moved offshore.
Encrypted by default
Case evidence and records are encrypted.
Full audit trail
Every case, from intake to outcome, is logged and time-stamped, ready for regulatory scrutiny.
Frequently asked questions
What is NoLi Prevent?
NoLi Prevent is an AI complaints handling platform for compliance, legal and customer service teams. You submit a customer complaint and its evidence; NoLi Prevent checks it against your terms and conditions and the applicable laws and licensing regulations, then returns a recommended outcome and a draft customer message.
How quickly does it produce a recommendation?
In minutes, not the days or weeks a manual review usually takes. Your team then reviews and approves the response in its normal workflow.
Who decides the outcome?
Your team. NoLi Prevent provides the recommendation; your caseworkers review it, make any changes they think are needed to the customer message, and approve it before it is sent. Every edit is logged, so you can show exactly how each decision was reached.
Which rules does it check complaints against?
Your own terms and conditions, plus the laws and licensing regulations that apply in your jurisdiction. For UK gambling operators, that includes Gambling Commission licence conditions; for e-commerce, UK consumer law.
Where is my data stored?
In the UK and EU. Case evidence and records are encrypted, and every case is handled in line with UK GDPR.
Can we start using it now?
NoLi Prevent is in private beta for UK-based businesses. Request a demo and we’ll show you how it works with complaints like yours.
Resolve complaints before they become disputes.
See AI complaints handling at work on complaints like yours, from evidence to approved response, in a 30-minute demo.